Frequently Asked Questions
We've listened to you! Our staff has compiled a list of Frequently Asked Questions to provide a better experience when you're researching your next vacation to the Emerald Coast. Whether you have questions before or after you book, you may find your answers below. If you'd like to connect with someone in the office, please do not hesitate to contact us via email at firstname.lastname@example.org or give us a call (770) 354-6442! We'll be more than happy to assist you however we can.
You will receive all Travel Instructions after final payment has been made within 30 days of arrival on your Travel App. Instructions to download your Travel App will be sent to your reservation email address. Please check your Spam folder if you don't see it in your inbox. All units have keyless entry and your code for access will be located in your App.
No, Check-in is at 4 PM, and Check out is at 10 AM. We do not allow early check-ins or late check-outs. Please do not arrive early at the property as your code will not work until 4 PM and please check out on time prior to 10 AM as your code will not work after 10 AM.
No, You may go ahead and park and pack a beach bag, and head to the beach. If your unit comes with beach chairs, you may go ahead and set these up as well and enjoy your day.
2 Parking Passes only per reservation and your Parking Pass instructions will be located in your Travel App.
All parking garages have different height restrictions. The height restrictions will be located in your App. If your vehicle is larger than the height restrictions, you will need to park in an open public parking area. You may find these local public parking areas on your App.
You may purchase beach chairs or extra beach chairs from the beach attendant at the beach hut upon arrival. If your unit comes with two complimentary beach chairs and one umbrella, you will go to the beach hut and give the beach attendant your room number and they will set you up with your two beach chairs and one umbrella. Some units do not come with beach chairs so please review this on your reservation. It will specifically say in the marketing title and the description that the unit comes with 2 beach chairs and one umbrella. Cost averages $35-$55 depending on the season.
The App has everything you need for a successful vacation. Super user-friendly and you may share with your family and friends so they have all the information as well making it the best vacation for all! Most importantly you need to know your arrival/departure instructions and keyless entry codes to access your vacation rental.
To ensure you have read and agree to the property booking guidelines, restrictions and rules including cancellation policies. All properties require signature to the rental agreement at time of booking and prior to arrival to receive keyless entry code to enter the property.
Security Deposits are refunded every Monday and will take 7 to 10 business days after refunding as credit card companies are now refunding 7 to 10 days out. We do not have control over this but please know they are being sent out on time every Monday following your departure.
You must cancel through the Company you booked the reservation with, so for example if you booked through Vrbo, Airbnb, Booking, etc., you will need to contact them directly through your reservation portal to process the cancellation. They will then send an email to us to process the cancellation and refund your money minus the 4% cancellation fee as stated in your rental agreement as the credit card processing company will not refund this fee. Each booking channel has their own policies so make sure you read and understand the cancellation policy for your reservation prior to cancelling.
Follow your instructions located in your Travel App and please let us know if there is anything we can do to ensure a 5 Star Vacation! If we do not know, we cannot assist you so please let us know if there is anything we can do to make it the best stay as we want you 5 Star happy and having the best vacation experience!